Terms and Conditions
 
Non-refundable full payment in advance for all custom rod orders please.
Rod build times are usually between 4 and 8 weeks.
I will contact you when the order is complete to arrange pick up or delivery.
If your order is not ready after 2 months I will contact you giving details of the delay, and options available.
I’m unable to offer an update service before this time due to the considerable slowing affect it has on build times.
I try to run an efficient workshop and the less “admin” I do the quicker the build times are.
Please do however feel free to contact me if there is sometime urgent that need to be discussed regarding you order.
Build time can however be considerably more if the parts you have chosen are out of stock at the suppliers.
I will advise of any potential delays when ordering. If you have chosen parts that are currently out of stock and you later on feel the time scale of build is to much then contact me and I'll offer alternative parts that are in stock and available at the suppliers.
Until I have all the parts I'm not in control of the build time. This is the nature of high end custom rod building, rare quality rods just take time.
If these terms of business aren't acceptable please don't place a custom rod order. Payment will be deemed as acceptance of these terms of business.

QUALITY CONTROL ( QC )
I have very high levels of quality control and build to fine tolerances.
Set of rod, such are carp rods, are built as a very very close match, but not identical. You can't have identical rods as they are hand made and not injection moulded and a natural manufacturing tolerance is applicable. This is a judgement call by me and I'm quite exacting, so when I pass them through QC then the tolerences are more than acceptable.
Materials such are cork and duplon etc, will have natural and manufacturing variations and I will pass them through QC before fitting.
Carbon materials ( blanks ) have manufacturing variation and can have variation in pattern. I refer to these as carbon freckles. These are either naturally in the prepreg or show as the carbon layers join. The blanks pass the manufactures QC before they are sent to me and then I put them through QC before being built on. In the unlikely event that the blanks freckles don't pass QC at my end they are rejected. Only when the blank passed my QC will it be used.
Ultra Matt finish show up more freckles than a varnish finish, this is why rods were painted or varnished to lesson the look of normal carbon variation ( freckles )
The writing on the rods is hand written and is done is a stylised script and will have natural variation as it is hand written.
I only send out rods once they have passed QC, but in the very unlikely event that something was missed that I agree is below my QC pass level then I will rectify at my cost.

COURIER DELIVERY
Choosing to have your rods delivered by courier not insured is at your own risk.
In the unlikely event of your rods being lossed or damaged by the couriers I will not replace the rods free of charge.
If you would prefer more piece of mind, please arrange to pick up your rods or select the insured delevery option.
 
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Mark Tunley
Eastleigh, Hampshire
Tel: 0790 525 6747
mark@marktunley.com

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