Ordering,  Build Times, Delivery and Updates

Please note I only take orders inside the UK

Ordering is done for the most part online, but I can take orders over the phone.
Call or text when you are ready to order and I will talk you through the ordering process whilst you are online if this helps. Orders done without speaking to me first will be clarified over the phone if needed after ordering just in-case there are any input mistakes, simple.
Full payment with the order. For more details see the terms and conditions.

Rods in stock ordered before 11am can be dispatched the same day by Couriers next day delivery service.

Orders can be dispatched when they are completed and ready to go using Couriers next day delivery service.

Build times for rods that are not in stock.
Rod build times are usually between 1 and 4 months, but can be longer if parts aren't readily available. Please cancel your order within 2 days of placing it if this open time frame isn't acceptable.

I will contact you when the order is complete to arrange pick up or delivery.

Delivery Costs. £20.00 by courier, not insured. ( see terms and conditions )
Pick Up is available during week days.

Updates on the progress of your rod build will be sent out via email as the parts come in and are allocated to your order.
If you haven't received an email for sometime this is because the status of your order hasn't changed from the previous update email.
I can only give updates on the status of your order as it changes.

This update information will keep you informed of the progress of your order.

For example, your order at the beginning might look like this:
Blank - Outstanding
Rings - Outstanding
Handle components - Outstanding
Reelseat - Outstanding
Others - Outstanding
Completion date - Currently unknown 

For example, your order as it nears completion will look like this:
Blank - Received
Rings - Received
Handle components - Received​​​​​​​
Reelseat - Received
Others - Received
Completion date - 10 days time ( for example )

Mark Tunley
Eastleigh, Hampshire
Tel: 0790 525 6747

Mark Tunley Custom Rod Maker facebook page