|Terms and Conditions
Non-refundable full payment in advance for all custom rod orders please.
Rod build times are usually between 1 and 3 months, but can be longer if parts aren't readily available. Please cancel your order within 2 days of placing it if this open time frame isn't acceptable.
I will contact you when the order is complete to arrange pick up or delivery.
If your order is not ready after 2 months I will contact you giving details of the delay, and options available.
I’m unable to offer an update service before this time due to the considerable slowing affect it has on build times.
I try to run an efficient workshop and the less “admin” I do the quicker the build times are.
Please do however feel free to contact me if there is sometime urgent that need to be discussed regarding you order.
Build time can however be considerably more if the parts you have chosen are out of stock at the suppliers.
I will advise of any potential delays when ordering. If you have chosen parts that are currently out of stock and you later on feel the time scale of build is to much then contact me and I'll offer alternative parts that are in stock and available at the suppliers.
Until I have all the parts I'm not in control of the build time. This is the nature of high end custom rod building, rare quality rods just take time.
If these terms of business aren't acceptable please don't place a custom rod order. Payment will be deemed as acceptance of these terms of business.
QUALITY CONTROL ( QC )
I have very high levels of quality control and build to fine tolerances.
Set of rod, such are carp rods, are built as a very very close match, but not identical. You can't have identical rods as they are hand made and not injection moulded and a natural manufacturing tolerance is applicable. This is a judgement call by me and I'm quite exacting, so when I pass them through QC then the tolerences are more than acceptable.
Materials such are cork and duplon etc, will have natural and manufacturing variations and I will pass them through QC before fitting.
Carbon materials ( blanks ) have manufacturing variation and can have variation in pattern. I refer to these as carbon freckles. These are either naturally in the prepreg or show as the carbon layers join. The blanks pass the manufactures QC before they are sent to me and then I put them through QC before being built on. In the unlikely event that the blanks freckles don't pass QC at my end they are rejected. Only when the blank passed my QC will it be used.
Ultra Matt finish show up more freckles than a varnish finish, this is why rods were painted or varnished to lesson the look of normal carbon variation ( freckles )
The writing on the rods is hand written and is done is a stylised script and will have natural variation as it is hand written.
I only send out rods once they have passed QC, but in the very unlikely event that something was missed that I agree is below my QC pass level then I will rectify at my cost.
In the unlikey event of an Alps metal reelseat "coming loose" the repair will not be covered under warranty. A repair fee will be issued.
Any blank breakage at the location point of the ALPS metal reelseat will not be covered under warranty. A repair fee will be issued.
Choosing to have your rods delivered by courier is not insured and at your own risk.
In the unlikely event of your rods being lost or damaged by the couriers I will not replace the rods free of charge.
If you would prefer more piece of mind, please arrange to pick up your rods.
Choosing to have your floats delivered is at your own risk. I will not replace floats free of charge or refund postage cost in the unlikely event of your floats being lost or damaged by the Royal Mail unless I have received compensation myself from Royal Mail
If you would prefer more piece of mind, please arrange to pick up your floats.
TERMS OF WEBSITE USE
RELIANCE ON INFORMATION POSTED & DISCLAIMER
The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.
INFORMATION ABOUT US
www.marktunley.com is a site operated by Mark Tunley.
ACCESSING OUR SITE
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
OUR SITE CHANGES REGULARLY
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
LINKS FROM OUR SITE
JURISDICTION AND APPLICABLE LAW
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
Mark Tunley is a trade mark of Mark Tunley.
Dark Carbon is a trade mark of Mark Tunley
If you have any concerns about material which appears on our site, please contact firstname.lastname@example.org.
Thank you for visiting our site.« Back