|Terms and Conditions
Non-refundable full payment in advance for all custom rod orders please.
Rod build times are usually between 1 and 3 months, but can be longer if parts aren't readily available. Please cancel your order within 2 days of placing it if this open time frame isn't acceptable.
I will contact you when the order is complete to arrange pick up or delivery.
If your order is not ready after 2 months I will contact you giving details of the delay, and options available.
I’m unable to offer an update service before this time due to the considerable slowing affect it has on build times.
I try to run an efficient workshop and the less “admin” I do the quicker the build times are.
Please do however feel free to contact me if there is sometime urgent that need to be discussed regarding you order.
Build time can however be considerably more if the parts you have chosen are out of stock at the suppliers.
I will advise of any potential delays when ordering. If you have chosen parts that are currently out of stock and you later on feel the time scale of build is to much then contact me and I'll offer alternative parts that are in stock and available at the suppliers.
Until I have all the parts I'm not in control of the build time. This is the nature of high end custom rod building, rare quality rods just take time.
If these terms of business aren't acceptable please don't place a custom rod order. Payment will be deemed as acceptance of these terms of business.
QUALITY CONTROL ( QC )
I have very high levels of quality control and build to fine tolerances.
Set of rod, such are carp rods, are built as a very very close match, but not identical. You can't have identical rods as they are hand made and not injection moulded and a natural manufacturing tolerance is applicable. This is a judgement call by me and I'm quite exacting, so when I pass them through QC then the tolerences are more than acceptable.
Materials such are cork and duplon etc, will have natural and manufacturing variations and I will pass them through QC before fitting.
Carbon materials ( blanks ) have manufacturing variation and can have variation in pattern. I refer to these as carbon freckles. These are either naturally in the prepreg or show as the carbon layers join. The blanks pass the manufactures QC before they are sent to me and then I put them through QC before being built on. In the unlikely event that the blanks freckles don't pass QC at my end they are rejected. Only when the blank passed my QC will it be used.
Ultra Matt finish show up more freckles than a varnish finish, this is why rods were painted or varnished to lesson the look of normal carbon variation ( freckles )
The writing on the rods is hand written and is done is a stylised script and will have natural variation as it is hand written.
I only send out rods once they have passed QC, but in the very unlikely event that something was missed that I agree is below my QC pass level then I will rectify at my cost.
In the unlikey event of an Alps metal reelseat "coming loose" the repair will not be covered under warranty. A repair fee will be issued.
Any blank breakage at the location point of the ALPS metal reelseat will not be covered under warranty. A repair fee will be issued.
My rods come with a 1 year “normal use” warranty.
Warranty is to the Original Owner Only
The Warranty is provided in addition to your statutory rights.
The Warranty applies only to defects in my workmanship and materials.
The Warranty is conditional upon the product being used for the purpose for which it was expressly intended and does not apply to fair wear and tear, misuse or being the subject of unnatural conditions or circumstances.
Should there be any accepted defects in workmanship or materials I reserve the right to effect a repair or replace parts at my discretion in order to make the rod fit for use again.
It is the responsibility of the purchaser to return the product at their expense.
With any return please ensure that you enclose full details of your name, address, phone number, other contact details etc.
Return postage will be charged to the purchaser if not being picked up.
Choosing to have your rods delivered by courier is not insured and at your own risk.
In the unlikely event of your rods being lost or damaged by the couriers I will not replace the rods free of charge.
If you would prefer more piece of mind, please arrange to pick up your rods.
Choosing to have your floats delivered is at your own risk. I will not replace floats free of charge or refund postage cost in the unlikely event of your floats being lost or damaged by the Royal Mail unless I have received compensation myself from Royal Mail
If you would prefer more piece of mind, please arrange to pick up your floats.
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